Billing & Payments

The Billing section lets you view invoices from your providers and track your payment history.

Viewing invoices

1. Click Billing in the sidebar
2. Your invoices are listed with the most recent first
3. Each invoice shows the provider name, amount, date, and payment status

Invoice statuses

Status	Meaning
Pending	Invoice has been sent and payment is due
Paid	Payment has been received
Overdue	Payment is past the due date

Paying an invoice

When you receive an invoice, you can pay using the methods your provider has set up:

1. Open the invoice from your Billing page or the email notification
2. Review the invoice details — service, date, amount, and due date
3. Choose a payment method:
   • Credit card — pay securely online via Stripe
   • Venmo, Zelle, Cash App — follow the payment link or instructions on the invoice
   • Check or other — follow the provider’s instructions
4. After paying, the invoice status updates to Paid

Payment history

Your Billing page keeps a complete history of all invoices and payments. Use this to:

• Track what you’ve paid and what’s outstanding
• Download invoice PDFs for your records
• Reference past payments for insurance reimbursement

Superbills

Some providers offer superbills — detailed invoices formatted for insurance reimbursement. If your provider sends a superbill:

1. Open the superbill from your Billing page
2. Download it as a PDF
3. Submit it to your insurance provider for reimbursement

Troubleshooting

I didn’t receive an invoice

Check your email spam or junk folder. You can also view all invoices directly on the Billing page in the Senavida portal.

My payment isn’t showing as received

It may take a moment for the status to update. If it still shows as pending after paying, contact your provider to confirm they’ve received the payment.